Shipping Information

At Serenviv, we are pleased to offer free shipping on all orders.

Order Processing Times

Please allow one to three business days for us to process and prepare your order. Your order is considered dispatched once it has been handed to the shipping carrier and begins traveling to your delivery address.

During holidays, sales, and other busy periods, processing may take up to seven business days. Business days do not include weekends or public holidays.

Once your order has shipped, you will receive an email with your tracking information.

Estimated Delivery Times

Delivery estimates begin after your order has been dispatched. Delivery time depends on your loation, the shipping carrier, and other conditions that may affect transit.

Shipping Destination	Estimated Delivery After Dispatch
United States	5-9 Business Days
United Kingdom	4-6 Business Days
Canada	6-10 Business Days
Australia	6-9 Business Days

These delivery times are estimates and are not guaranteed. Holidays, severe weather, carrier delays, customs processing, and other events outside our control may increase the delivery time.

International orders may also experience customs delays. Serenviv is not responsible for delays caused by customs or local authorities.

Tracking Your Order

Once your order has been dispatched, we will email you a tracking number. Tracking information may take some time to appear after the carrier receives your package.

You can enter your tracking number on our Track Your Order page to see the latest delivery status. If you cannot find your tracking information, contact us at hello@serenviv.com.

Order Changes and Shipping Details

Customers are responsible for entering a complete and correct shipping address during checkout. Missing or incorrect information may delay processing, prevent delivery, or cause an order to be canceled.

If our system finds a possible address problem, our customer support team may email you to confirm your shipping details. If we do not receive a response within three business days, we may cancel the order.

If you notice an error after placing your order, email hello@serenviv.com within 24 hours. Include your order number and the correct shipping information.

We will do our best to make the change, but we cannot guarantee changes once an order has entered processing or been dispatched.

Delayed Deliveries

We work to process and ship every order as quickly as possible. However, delays can happen because of severe weather, transportation problems, customs processing, carrier disruptions, address verification, payment processing, or product availability.

If we discover a problem that may delay your order before dispatch, we will contact you as soon as possible.

Serenviv cannot guarantee an exact delivery date or be held responsible for delays caused by events outside our control. We will still do our best to provide updates and help resolve shipping problems.

Lost Packages

If your tracking has not updated for an extended period or you believe your package is lost, contact us at hello@serenviv.com. Please include your order number and tracking number.

We will help you contact the shipping carrier and follow up on the package investigation. The carrier may ask you for more information before completing its review.

A lost package does not automatically qualify for a refund. If the carrier cannot locate or deliver the package, Serenviv may offer a replacement based on the results of the investigation and the details of the situation.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot find it, please:

1. Check around the delivery area.

2. Ask members of your household.

3. Check with nearby neighbors.

4. Contact the shipping carrier.

5. Allow a short time in case the package was marked as delivered early.

If the package is still missing, email hello@serenviv.com. We will do our best to help you contact the carrier and investigate the delivery.

Packages that are stolen after confirmed delivery do not automatically qualify for a refund or replacement. If you believe your package was stolen, the carrier may ask you to file a police report.

Shipping Policy Changes

Serenviv may update this Shipping Policy when our shipping services or procedures change. The latest version will always appear on this page.

The policy in effect when your order is placed will apply to that order unless a change is required by law.

If you have questions about shipping or delivery, contact us at hello@serenviv.com.