Refund Policy

At Serenviv, we are committed to providing products that help you feel supported and comfortable during everyday activities. We believe in our products and recommend using them for at least 14 days before considering a return.

If you are not satisfied after 14 days, you may request a return within our 60-day money-back guarantee period. Contact us at hello@serenviv.com to begin the process.

Cancellation Policy

Order changes or cancellations must be requested within 24 hours of placing your order. After 24 hours, your order may have entered processing, and we may not be able to change or cancel it.

If your order is successfully canceled within the 24-hour period, we will issue your refund within seven business days.

60-Day Risk Free Trial

We encourage you to use your Serenviv product for at least 14 days to give yourself enough time to experience its benefits.

If you are still not satisfied after 14 days, you may request a return within the 60-day guarantee period. Shipping fees, when applicable, are not refundable.

To begin a return, complete the form on our Contact Us page or email hello@serenviv.com. Please include your order number. If you cannot find it, provide the name and email address used to place the order.

Damaged Items

We carefully package every order to help protect it during shipping. An item is considered damaged when the product is defective or physically broken. Damage to the shipping box or product packaging does not qualify if the product itself is in good condition.

If your item arrives damaged, contact us within 72 hours of delivery at hello@serenviv.com. Include your order number and clear photos showing the damage.

We will review your request and determine whether the item qualifies for a free replacement. We do not offer refunds, replacements, or returns for damage caused by normal use, regular wear and tear, or misuse.

Shipping and Delivery

We work to deliver orders as quickly as possible, but some delays may be outside our control. These may include delays caused by shipping carriers, customs, severe weather, or other shipping problems.

If your delivery is delayed or has another tracking issue, please contact the shipping carrier directly for help. Serenviv is not responsible for packages that are lost, stolen, or delayed after they enter the carrier’s delivery network.

Incorrect Shipping Addresses

Customers are responsible for entering a complete and correct shipping address at checkout.

If you entered the wrong address, contact us within 24 hours of placing your order. If we do not receive notice within that period, we cannot guarantee that the address can be changed. Orders sent to an incorrect address may not qualify for a free replacement or refund.

Changes to This Policy

Serenviv may update this Refund Policy at any time. Customers are responsible for reviewing the latest version before placing an order.

By purchasing and continuing to use Serenviv products, you agree to the terms of this Refund Policy. Nothing in this policy limits any rights you may have under applicable consumer laws.